Customer Support

Want to find your answer quickly? Click here for our FAQs

Full Name*

Phone

Email*

Topic*

How Can We Help? *

Choose Your Destination:

Choose Your Hotel:

Please prove you are human by selecting the House.

FREQUENTLY ASKED QUESTIONS

Are there blackout dates?

A: Booksi special offers do not have any blackout dates. Although Booksi offers allow the maximum flexibility with 18 months to travel, we highly recommend once you know your travel dates to book them as hotels often do sell out during holidays and school breaks. All the hotel availability works on a first come first served basis.

How do I book my travel dates?

Booksi special offers work by providing maximum flexibility with up to 18 months to set your travel dates. Upon purchasing your special offer, you will receive your log in credentials via email and SMS where you can set your travel dates.. Our inventory is fantastic and we are super confident that we will be able to offer you the dates that you will require. However, for your peace of mind, we do offer a 7 day full money back guarantee so that if your dates are in fact not available, you are able to claim a full refund. Our offers have NO Black Out dates. However, these deals work on a first come first served basis. Due to the huge discounts that are offered, we do suggest to book your dates as soon as possible to ensure you get the inventory you would like especially for high demand seasons and holidays.

Why are Booksi packages up to 83% off?

We can assure you that our special offers are 100% real! Booksi has traveled over 1 million customers and has over 3600+ Verified Past Customers reviews on Sitejabber, a 3rd party review site. Booksi has a consumer rating of 4.67 stars out 5 Stars and ranks # 5 out of all Travel Sites in the world! https://www.sitejabber.com/reviews/booksi.com

What is the Resort Preview Rate?

The reason Booksi hotel offers are up to 83% off the retail rate is because the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview one time during your stay. The resort preview is designed to be fun and informative and will showcase all the resorts amenities and benefits of their frequent travel program. There is no obligation to purchase anything.

Here is a short video of Booksi customers explaining their experience with the Resort Preview while on their vacation.

Am I eligible for the promotional price?

The reason Booksi hotel offers are up to 83% off the retail rate is the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview one time during your stay which will showcase all the resorts amenities and benefits of their frequent travel program. The eligibility requirements are listed in the Terms & Conditions at the bottom of the web page for each special hotel offer. Please contact our “Customer Support” if have any questions concerning eligibility.

Here is a short video explaining why Booksi's vacations are up to 83% off

Verified Customer Reviews

Booksi has traveled over 1 million customer and has In fact, Booksi has over 3600+ Verified Past Customers reviews on Sitejabber, a 3rd party review site. Booksi has a consumer rating of 4.67 stars out 5 Stars and ranks # 5 out of all Travel Sites in the world
https://www.sitejabber.com/reviews/booksi.com

What is included the all inclusive packages?

Booksi exclusive all-inclusive packages in Mexico, Dominican Republic, Jamaica, Costa Rica, and Panama. The all-inclusive packages include luxury accommodations, unlimited meals, alcohol and use of the resort amenities. Airfare and transportation are not included. Booksi customers on average save over $2000 on our all-inclusive travel packages when compared against other travel sites like Expedia and Booking. The cost of the all-inclusive package is NOT per person, it is for the entire stay for 2 adults and in most cases 2 kids. The specific hotel offer will specify if kids are included.

Is the cost per person?

We are pleased to tell you that the prices shown on the checkout before payments are made are always based on a total cost for the accommodation for the entire stay. Our prices are NOT per person but for the ENTIRE stay. Some offers also have additional benefits included but the cost is always based on the full travelling party regardless of that being for 2 or 4 people and regardless of the deal including breakfast or all-inclusive. The cost shown is the full cost of the vacation, not per person and not per night.

How do I get reservation-related assistance?

Booksi customers can simply click the “Customer Support” tab where there are options to create a support ticket for our team to provide any assistance you may require. It is our goal to provide immediate assistance to customers with our general response time being within 30 minutes.

Can I buy extra nights to extend my stay?

Each hotel has different policies regarding additional nights. To find out if this is possible and what the rates would be, this would be discussed with the reservations team when booking the exact dates. This would mean purchasing the deal and then receiving the information on extra nights when creating an actual reservation as the options of extra nights will differ between hotels and times of year.

What is included in the offer?

Our deals always include luxury accommodations and offer a range of benefits from Breakfast, All-inclusive, Theme Park Tickets and even Onsite Resort Credit in some cases. Unfortunately, these deals do not include flights or transportation. The number of travelers accepted on each deal will vary and will be visible on the offer page and the terms of the promotion in question. Please view each deal to see the exact benefits included.

Are there any hidden fees?

Our deals show all taxes/fees before any payment is made. The fees involved are based on the amount quoted for the offer plus the taxes and fees added in the cart before payments are made. The only additional fees for the accommodation which may or may not apply based on each individual deal is the “Resort Fees” which are charged at the time of booking dates. These fees vary depending on the individual hotel deal. To see if there are any resort fees applied to the hotel you are interested in please view the terms and conditions at the bottom of the deals information.

What is the refund policy for the vacations?

Booksi has a 7 day refund policy and allows up to 18 months to schedule your travel dates. For more in-depth information regarding these policies please view our Terms Of Use where you will find the exact details of each.

What happens if I don’t call to verify my booking within the 15 minutes suggested at the time of booking my dates?

Although we do suggest getting your booking verified as soon as possible as this will help to guarantee the availability you have selected, you do not lose your vacation if do not speak a vacation specialist in the allotted time. If ever need assistance, you can also reach us by clicking “Customer Support”.

Is my vacation transferrable to family and friends?

When purchasing a Booksi Special Offer deal you will enjoy 18 months to select your dates. If you would like to provide the vacation to a qualified family member or friend in place of you travelling this is fine. However, this deal will not be transferrable once the dates have been set.

How do I reserve my travel dates?

At the time of purchase, you will receive a confirmation email with booking instructions outlining exactly how to request your preferred dates for the vacation. Please check if you have received this both in your inbox and please also check your junk box. You can also go directly to https://access.booksi.com/ and login where you will see the “Book Reservation” tab at the top of the screen. Follow this link where you will gain access to any and all vacations that you have activated in the “My Reservations” section. From here you will be given the option to select your dates for each.

What is the Advance Booking Notice?

You can book your travel dates immediately, however our special offers have a minimum requirement of 10 days advancing booking notice. This is a requirement set by the hotels themselves for the promotional price that just cant set dates for arrival within 10 days of purchase. We provide maximum flexibility with 18 months to set your travel dates.

How do I see hotel availability before buying the offer?

Our offers are promoted as “flexible” which provide 18 months to select the dates. Unfortunately, the availability for each hotel can only be accessed once the deal has been purchased. However, our availability is fantastic and in general provides all year round inventory. We suggest booking 3 months in advance for the best chance of attaining desired dates.

Who Is Monster Reservations Group?

Monster Reservations Group are our partners that help us service our incredible offers and guarantee that you have access to book your vacations at a time that suits you best. Thanks to Booksi's partnership with Monster Reservations Group, we are able to offer you more flexibility on dates, more destinations to travel, & upgraded accommodations.

Do your vacations include airfare/transportation?

Our vacation packages provide incredible savings which vary between hotels. Our deals do not include flights but we find that most of our customers benefit from using services such as Google Flights to ensure the best prices. We have found that travelling during low season and selecting mid week and non-holiday stays can drastically decrease the price of flights.

What is the Pet Policy?

Our hotels generally have a "No Pets" policy. However, all hotels do allow REGISTERED Service Animals (not emotional support animals) with correct documentation which must be added to the booking at the time of speaking with the booking department.